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Delivery

You can expect your order to arrive quickly and in great condition.

We offer FREE COURIERPOST DELIVERY within New Zealand on all orders over NZ $79 total. For orders under this amount, delivery is just $4.50.

International orders are welcome and we offer you a choice of either Non-Tracked Airmail or Tracked Courier delivery to best suit your needs. Learn more below.

Quick links to charges: Australia, China, Hong Kong, MacauJapan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days. Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA. If you are in Auckland, you can now also shop with us in person at our health shop in New Lynn and get advice from our in-store Naturopath.

Please refer to our Heat Sensitive Product Policy for our storage and handling policy and guidelines.

If you have any special delivery instructions please convey these via the Delivery Instructions field provided at checkout. Any text entered in the Delivery Instructions field will be displayed next to your address. We are unable to delete it for you, sorry.

Learn more about delivery in New Zealand and overseas:


New Zealand

We offer FREE COURIERPOST DELIVERY within New Zealand on all orders over NZ $79 total. For orders under this amount, delivery is just $4.50.

You can expect to receive your goods within 3 working days of having placed your order. We use CourierPost for all national deliveries outside of Golden Bay.

We send non-signature unless otherwise requested. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don't think it safe to leave, they'll leave a card to call.

If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem – feel free.

All CourierPost orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.

We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.


International

International orders are welcome and we offer you a choice of either Non-Tracked Airmail or Tracked Courier delivery to best suit your needs.

Quick links to charges: Australia, China, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

Australian customers: see also our dedicated Australian website.

Chinese Import Tax: In the unlikely event you incur import tax on an order with a total value below NZD $250, HealthPost will reimburse you for the tax amount with Reward Points.  如果您的订单被海关收税, HealthPost将报销您支付的关税(适用于价值在250纽币以下的订单)。偿还方式是将关税金额充值到您在HealthPost账户上的reward points里。For more info on shopping from China, see HealthPost.asia.

Japanese customers: see Delivery to Japan.

The exact delivery cost of your order will be clearly displayed for your approval during the checkout process. You can estimate the delivery cost of the goods in your cart at any stage by using our 'Postage Estimator' on the Shopping Cart Summary page.

We charge a flat-rate for orders weighing up to 1 kilogram (1kg). This rate is determined by your delivery country and choice of delivery method - see below. For orders weighing over 1kg, the delivery cost is the 1kg rate plus an extra charge for each additional kilogram of product weight thereafter. These rates also vary depending on your delivery country and choice of delivery method.

The retail price of your products has to be shown on the consignment note of your parcel, as per New Zealand regulations. We are unable to declare an incorrect price for products, or mark your parcel as a gift, sorry.

You can enter your delivery address in your local language (e.g. Chinese) at check-out or email us with your order number and your address in your local language at [email protected] and we will put this on the parcel as well as the address in English to assist with accurate delivery. Please email us as soon as you place your order as we dispatch new orders very quickly.


Delivery Estimator

You can estimate the delivery cost of your order by using our 'Delivery Estimator' on the Shopping Cart Summary page. Simply select your country from the drop-down list provided and the page will re-load with your delivery options and costs based on the products in your shopping cart at the time. Try removing heavy items from your cart to reduce your delivery cost. Delivery enquiries are welcome. We're happy to quote on bulk orders.

The following delivery methods are available:

  • Airmail is an economical and secure delivery service which doesn’t include track & trace.
  • Tracked Airmail is an economical and secure delivery service which includes tracking ability.
  • Courier is a fast, trackable delivery service with full cover for lost or damaged parcels.

See below for further information on target delivery timeframes and delivery costs. Please note that the target timeframes are calculated on working days.

International Delivery Charges (all prices in NZD)

Australia

See also dedicated site: HealthPost.com.au

Tracked Airmail (4-8 working days):
Orders less than NZD $79 total: $4.50 per order flat rate
Orders over NZD $79 total: FREE DELIVERY

Priority Courier (3-5 working days)
$14.90 for up to 3kg, $5 per additional kg

China including Hong Kong and Macau | 中国地区(包含香港和澳门)

In the unlikely event you incur import tax on an order with a total value below NZD $250, HealthPost will reimburse you for the tax amount with Reward Points.

如果您的订单被海关收税, HealthPost将报销您支付的关税(适用于价值在250纽币以下的订单)。
偿还方式是将关税金额充值到您在HealthPost账户上的reward points里。

Delivery Special: EMS Courier Delivery | EMS 邮费优惠政策:(3-8 working days)

Orders less than NZD $158 total: $5 per kg flat rate
单笔订单金额低于158纽币:5纽币/公斤

Orders over NZD $158 total and under 5kg in total weight: FREE DELIVERY
单笔订单金额高于158纽币且总重量低于5公斤:免邮

Orders over NZD $158 total and over 5kg in total weight: first 5kg are free then $5 per additional kg
单笔订单金额高于158纽币且总重量高于5公斤:5公斤以内免邮,超出重量5纽币/公斤

Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam

Airmail (5-15 working days)
$5 first kg plus $10 per additional kg

Courier (3-8 working days)
$10 first kg plus $5 per additional kg

Rest of East Asia

Airmail (5-15 working days)
$15 first kg plus $5 per additional kg

Courier (3-8 working days)
$70 first kg plus $20 per additional kg

USA, UK & Europe

Airmail (5-15 working days)
$10 first kg plus $10 per additional kg

Courier (3-8 working days)
$20 first kg plus $5 per additional kg (selected countries – see *)
Or $70 first kg plus $20 per additional kg

South Pacific

Airmail (5-15 working days)
$10 first kg plus $10 per additional kg

Courier (3-8 working days)
$20 first kg plus $5 per additional kg to Cook Islands, Samoa, Tonga and Vanuatu
Or $70 first kg plus $10 per additional kg

Rest of World

Airmail (5-15 working days)
$20 first kg plus $15 per additional kg

Courier (3-8 working days)
$30 first kg plus $10 per additional kg (selected countries – see **)
Or $70 first kg plus $20 per additional kg

* $20 first kg delivery to USA, UK, Europe is only available to:

Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom and USA.

** $30 first kg delivery to Rest of World is only available to:

Brazil, Costa Rica, Ecuador, El Salvador, Mexico and Uruguay

Russian Federation

Please note that we're currently unable to send any goods to Russia. This is due to repeated difficulties with Russian customs / postal services, apologies.


Customs / Import Regulations

Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.

We are aware of some restrictions in place on ordering honey of greater than 2kg to EU countries – we suggest you check with your countries Customs Office or other government body before placing any honey orders over 2kg to EU countries.

It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. HealthPost Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We accept no liability for any goods lost in transit outside of New Zealand.

We've been sending goods all over the world for many years and have had very few problems.

We recommend you contact your local Customs Office for further information on import regulations in your country. For your convenience, please find following links to common international destinations we deliver to:

Australia
Canada
China
Germany
Hong Kong
India
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
United Kingdom
United Arab Emirates
United States of America


Missing or damaged parcels

If your goods don't reach you in perfect condition please notify us as soon as possible. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process.

In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame (NZ = 3 working days / international = 21 working days max - see table above) of our having emailed you confirmation of dispatch, please let us know.

NZ Post’s terms and conditions dictate that an international investigation into a missing or damaged parcel can only be launched within a limited time after a parcel’s dispatch.

  • For us to be able to assist you with regards to a missing parcel please contact us within 90 days of your parcel’s dispatch.
  • For us to be able to assist you with regards to a damaged parcel please contact us within 7 days of your parcel’s delivery date.

After these times we will unfortunately be unable to assist you.

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