Delivery

 

 

We know you'll often be ordering things you need in a hurry. If we have the products you order in stock - and we usually do - we'll dispatch your order within 1-2 working days.

 

Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA. We only charge for goods that are available, and only at the time they're sent.

 

If you have any special delivery instructions please convey these via the field provided at checkout.

 

 

---

 

 

You can expect to receive your goods within 3 working days of having placed your order.

 

We use CourierPost for all national deliveries outside of Golden Bay. You can visit them here.

 

We send non-signature unless otherwise requested. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or in your mailbox. If they don't think it safe to leave, they'll leave a card to call.

 

If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem - feel free.

 

All CourierPost orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.

 

 

We accept full responsibility for breakages in transit within New Zealand.

 

 

 

 

 

We'll always make sure you have a clear understanding of the total cost, including delivery, before we accept your order. 

 

You can estimate the delivery cost of any goods in your shopping cart by clicking on the 'checkout' link near the top of the page and using our 'Postage Estimator' on the Shopping Cart Summary page.  Likewise, if you want to know the postage cost of any particular combination of goods, simply add them to your Shopping Cart then follow the same process. 

 

Our target delivery timeframe for overseas orders is 3-10 working days. It does vary a bit between destinations. Aussies - you can expect your goods within a few days, Tajiks - slightly longer. We'll send your order promptly though and it should always reach you within 3 weeks.

 

We send all international orders via NZ Post International Air. You can learn more about this here.

 

 

Customs and import regulations vary widely between countries.  Some of the products we sell via this website are prohibited for importation into certain countries.  Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country.  Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.  

 

It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country.  HealthPost Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.  Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. 

 

We accept no liability for any goods lost in transit outside of New Zealand. 

 

We've been sending goods all over the world for many years and have had very few problems.

 

---

 

In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame (NZ =3 days / international =21 days) of our having emailed you confirmation of dispatch, please let us know.