Guarantee
We offer a full money-back guarantee on all unopened goods returned in saleable condition within 30 days.
If your goods don't reach you in perfect condition please notify us as soon as possible. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end.
If the error is ours the return postage is at our cost too, but please advise of the problem first, so that we may decide how best to deal with it. We will replace or reimburse you for unsatisfactory goods. We try hard to be fair.
In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame (NZ = 3 days / international = 21 days) of our having emailed you confirmation of dispatch, please let us know. We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made.
Occasionally, due to circumstances outside of our control, we are unable to supply a product, or supply it at the price, or special offer, listed. We will communicate with you.
Your satisfaction is extremely important to us. Please accept our assurance that any problems will be addressed in a friendly and efficient manner, and with your satisfaction as our over-riding concern.
International Customers -
Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. HealthPost Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countriesimport authoritiesin resalable condition, we'll refund youthevalue of the order less any postage costs incurred to us. Wecan't provide a refunduntil we'vereceived the products back. We don't provide refunds on parcels that are detained or confiscated at yourcountries customs due to containingitems which are prohibited.
While we accept no liability for any goods lost in transit outside of New Zealand, we've been sending goods all over the world for many years and have had very few problems.
For more information please visit our Delivery page.
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