Guarantee

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made. 

 

 

For more information please visit our Delivery page.

 

Occasionally, due to circumstances outside of our control, we are unable to supply a product, or supply it at the price, or special offer, listed. We will communicate with you.

 

Your satisfaction is extremely important to us. Please accept our assurance that any problems will be addressed in a friendly and efficient manner, and with your satisfaction as our over-riding concern.

 

Please note that in many instances only the active ingredients of a supplement are listed on our website and not the inactive ingredients (e.g. fillers, tabletting/encapsulating aids). We're working towards a full listing of ingredients to match the product label wherever possible but it should be noted firstly that this is very much a work in progress, and secondly that in many cases these inactive ingredients aren't listed on the product label itself and therefore aren't available to us.

 

If you're concerned about or have a sensitivity to any of the inactive ingredients commonly used in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), then we ask that you please check the label of your products carefully before opening them.

 

We aren't able to accept returns of opened products due to their containing inactive ingredients you weren't aware of. Please feel free to contact us directly to enquire about the inactive ingredients of any particular product(s) you're interested in and we'll gladly check the label and/or put you in touch with the manufacturer prior to your ordering.

 

Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.

 

It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. HealthPost Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control.

 

If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

 

While we accept no liability for any goods lost in transit outside of New Zealand, we've been sending goods all over the world for many years and have had very few problems.

 

For more information please visit our Delivery page.