What are reward points?
Reward points are like currency for use exclusively on HealthPost.co.nz as a form of payment, or part-payment, for your orders. Points are awarded to registered customers for every order, and also for certain other actions such as inviting a friend to shop with us, on the occasion of their first order.
Reward points are an added bonus and just one of the ways we thank you for being a loyal customer.
Sounds good. How do I become eligible?
Register online and order your first products
Registering an account is an essential part of our checkout process for new customers anyway, so you'll need to register if you want to shop with us, but you can easily do so directly via the checkout process. Once you've registered, simply sign into your account before placing any future orders, and your points will accrue and be available for you to use as a payment method at checkout.
How do I earn points?
You can currently earn reward points for all of the following actions:
When you spend $10 you earn 5 reward points. Points are earned on the total value of products purchased. Simply sign into your account before placing any future orders. Your points will accrue automatically and be available for you to use as a payment option at checkout.
Subscribe to our email newsletter for the first time and we'll sweeten the deal with 50 bonus reward points! You'll also enjoy up-to-date exclusive offers and articles.
Use the My Invitations section of your account to invite your friends and family to shop with us as well. We'll reward you with 50 bonus reward points, on the occasion of their first order.
What are my reward points worth?
Every 10 points awarded = $1.00 redeemable against purchases.
When you spend $10 you earn 5 reward points (worth 50 cents). So if you spend $20 you'll have $1 redeemable against your next purchase.
How do I redeem my reward points?
You can redeem your reward points at checkout
When enough points are earned, you will have the option of using your points as one of the payment methods. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, PayPal and gift cards.
Can I check my reward points balance and history?
You can view and manage your reward points through the reward points section of your customer account. This details your total points balance (and currency equivalent), the current exchange rates and a cumulative history of all your points acquired, redeemed and lost. You can also check the expiry date on any particular points you've earned. An example follows:
Will my reward points expire?
Any unused reward points will expire after six months (180 days). Only those particular points earned more than 180 days ago will expire. Any additional points earned since then will still be available for redemption for a full 180 days from the time they were earned.
By default, we will email you before your points are due to expire. You can choose to unsubscribe from these notifications via the reward points section of your customer account (as seen above).
Is there anything else I should know?
Reward points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your reward points until you accrue a minimum number of points, at which point they will become available for redemption.
Note: Reward Points balances are capped at 1000 points. Once you reach 1000 points, you won't be able to earn any more until your points are used.
Can I use my website reward points in-store, or my in-store loyalty points online?
Not yet sorry. Our in-store loyalty programme is different from our online rewards programme and the two are not yet compatible. If you are shopping with us at our Auckland store and would like to join or learn more about our in-store loyalty programme please talk to one of our friendly staff and they will be happy to help.
We reserve the right to make changes to any and all aspects of this reward points programme without notice. This includes, but is not limited to, changes to:
- The reward points to currency exchange rate
- The amount of points awarded for various actions, including stopping awarding points for some/all actions altogether, or adding new qualifying actions at any time
- The length of time after which any unused reward points will expire
- The minimum value of points required for redemption and the maximum value of points which can be accrued
- Whether or not we send you any particular email notifications about the reward points programme, including notifying you in advance of the expiry of your points
Any changes to the above will be noted on this page. We advise you to check this page regularly for changes.
Your participation in the rewards points programme and the administration of your rewards points balance is entirely at our discretion. We reserve the right to cancel your account or adjust your reward points balance without notice or explanation.
If you earn points for an order which is subsequently cancelled or amended for any reason, we reserve the right to reverse some or all of the points earned at our discretion.
If you earn points for referring additional customers, we reserve the right to review these new customer accounts, and reverse some or all of the points earned at our discretion.
Reward points are not legal tender and are in no way redeemable for cash or any other benefit except via their proper and intended use as outlined here. They are redeemable exclusively on HealthPost.co.nz, and entirely at our discretion.
Reward points balances are not transferable under any circumstances.
If you've any questions or concerns, please let us know.