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Join the Team

Want to join our team?

With 30 years of experience, over 5,000 natural health products and over 6 million deliveries worldwide, we’ve made our mark as leaders in the natural health industry.

We’re a passionate bunch with a vision of making a positive impact on the wellbeing of both the people and the planet, and we’re always on the lookout for like minded superstars to join us.

Current HealthPost Vacancies:

UX Designer

We have an exciting opportunity for a UX Designer to join HealthPost, New Zealand’s leading online wellness store.
We are on a journey to ecommerce success and as part of our passionate group you’ll work to enhance our onsite customer experience and support our ecommerce team across all aspects of website design.

Role Summary:

Reporting to the Ecommerce Manager and working closely with our marketing team, this is an integral role at HealthPost. You are responsible for creating intuitive and innovative shopping experiences that our customers love.

You’ll pro-actively use data, insight & customer feedback to find opportunities to enhance our customer experience on site. Leading the UX design process from concepts, user flows, wireframes, design prototypes through to production.

Working closely with the Ecommerce Manager to prioritise changes with the biggest impact to drive conversion rate, and work closely with our web developers to bring designs to life.

Responsibilities:

• Support the Ecommerce Manager across the ecommerce roadmap to deliver enhancements on time and in line with business requirements.
• Use your CRO knowledge to lead the UX design process from analysis, testing, wireframing, designing, through to working closely with our web developers to deliver in production.
• Take our business objectives and turn them into creative solutions to enhance our customers’ shopping experience.
• Build hypotheses for website enhancements, providing detailed reports on how changes and improvements have impacted customer experience, onsite behaviour, and sales.
• Understand the HealthPost customer and continuously research, test, learn and deliver improvements and sales results.
• Manage day-to-day website design enhancements, including new website pages and other elements.
• Implement new tools and processes across user testing and A/B split testing. Integrating these into design processes.
• Support the maintenance of our brand guidelines, style guides & design systems.
• Contribute to the further development of the HealthPost brand to ensure our visual design is aligned to our core values.
• Enhance customer sentiment towards HealthPost and meet our business objectives.

About You:

• 2-4 years website or UX design experience, ideally from an ecommerce or CRO background.
• Analytical, can use data and insights to identify problems and opportunities.
• Confident in proposing new ideas & providing detailed reports to management.
• Confident in holding workshop sessions with key business stakeholders, helping to bring UX design thinking into the business.
• Knowledge of CRO, website design, user stories and UX design principles
• Experience with analytics and insight tools such as GA, heatmapping, user testing and A/B split testing.
• A results driven problem solver, who is self-motivated, organised and can work quickly to manage multiple projects at once.
• Bring a customer first approach, you are passionate about delivering best-in-class online shopping experiences.
• Excellent communication skills. Can articulate ideas verbally and visually.
• An understanding of ecommerce platform parameters. Experience with Big Commerce or similar is ideal.
• Strong knowledge of design tools such as Sketch, Adobe Creative Suite is essential.
• Experience working with web developers, with an understanding of JS, HTML and CSS.

Applications should be emailed to recruitment@healthpost.co.nz and include your CV and a covering letter telling us why you feel this role is for you.

Please download and complete the HealthPost Employment Application Form, and include it with your CV and cover letter.

Please Note: This role is only open to NZ citizens and permanent residents.

About HealthPost – The Better Company:
Our story began in 1988 as a small family business in remote Golden Bay, driven out of genuine desire to help people live naturally healthy lives by making natural health more accessible to everyday Kiwi’s. With 30 years under our belt, we feel like we’re still just getting started. Our mission is to make better choices easier by delivering a compelling range of wellness products that are truly good for our customers and good for the planet, lovingly selected by our team of experts. Our brand positioning of ‘The Better Company’ talks to our better product range, and also to our core values of continually improving our environmental and social impact via sustainable business practices. The HealthPost team are pretty unique, you’ll find a supportive working environment, like-minded colleagues and a focus on walking our talk, with a genuine desire to contribute to a better world.

Customer Retention Manager

We currently have an exciting opportunity for a motivated, passionate, and driven individual to join our vibrant marketing team as a Customer Retention Manager in Auckland.

This role as a Customer Retention Manager will be responsible for improving our customer retention through personalising our customer journey and lifetime value. This will be achieved by:

• Creating audiences, segments, and value from our customer database
• Using data insights, CRM & personalisation platforms to increase our customer engagement and experience
• Leading our promotional and life cycle email campaign programme

Our Ideal Candidate:

• Strong experience with marketing automation, CRM and email platforms such as Klayvio
• An analytical approach and experience working with data and insights to create segments and value
• The ability to lead customer journey mapping and enhancing customer experience
• Experience working with email and digital promotional campaigns
• Excellent written and verbal communications skills

Benefits to Successful Candidate:

• Being an integral part of a collaborative team within a leading natural health and wellness online retailer
• Joining an organisation that is committed to doing things naturally
• A competitive salary

Applications should be emailed to recruitment@healthpost.co.nz and include your CV and a covering letter telling us why you feel this role is for you.

Please download and complete the HealthPost Employment Application Form, and include it with your CV and cover letter.

Please Note: This role is only open to NZ citizens and permanent residents.

About HealthPost – The Better Company:
Our story began in 1988 as a small family business in remote Golden Bay, driven out of genuine desire to help people live naturally healthy lives by making natural health more accessible to everyday Kiwi’s. With 30 years under our belt, we feel like we’re still just getting started. Our mission is to make better choices easier by delivering a compelling range of wellness products that are truly good for our customers and good for the planet, lovingly selected by our team of experts. Our brand positioning of ‘The Better Company’ talks to our better product range, and also to our core values of continually improving our environmental and social impact via sustainable business practices. The HealthPost team are pretty unique, you’ll find a supportive working environment, like-minded colleagues and a focus on walking our talk, with a genuine desire to contribute to a better world.

Customer Service Representative

Collingwood, casual.

An exciting opportunity exists to join our exceptional Collingwood Contact Centre team to cover leave and peak periods during the hours of 8:00am to 5:00pm Monday to Friday.

This role is suited to someone who is committed to providing exceptional customer service, is team-focused, able to absorb product information, and can quickly learn new computer systems and processes.

Previous experience in customer service roles, and an affinity with natural health would be an advantage. A customer-centric approach is essential.

About HealthPost – The Better Company:
Our story began in 1988 as a small family business in remote Golden Bay, driven out of genuine desire to help people live naturally healthy lives by making natural health more accessible to everyday Kiwi’s. With 30 years under our belt, we feel like we’re still just getting started. Our mission is to make better choices easier by delivering a compelling range of wellness products that are truly good for our customers and good for the planet, lovingly selected by our team of experts. Our brand positioning of ‘The Better Company’ talks to our better product range, and also to our core values of continually improving our environmental and social impact via sustainable business practices. The HealthPost team are pretty unique, you’ll find a supportive working environment, like-minded colleagues and a focus on walking our talk, with a genuine desire to contribute to a better world.

If you would like to be part of our dynamic, friendly HealthPost team, please apply to recruitment@healthpost.co.nz and include your CV and a covering letter telling us why you feel this role is for you.

Please download and complete the HealthPost Employment Application Form, and include it with your CV and cover letter.

Please Note: This role is only open to NZ citizens and permanent residents.

ICT Coordinator

Collingwood, full time

We are looking for an Information and Communications Technical Coordinator to monitor and manage the ICT helpdesk, maintain accurate IT documentation, and assist with the implementation of business technology change across the HealthPost business.

You will:

- Have a minimum of 2-3 years IT related business experience
- Advanced computer skills
- Ability to maintain effective working relationships with internal & external customers
- Ability to organize and prioritise tasks and cope under pressure
- Have excellent attention to detail and communication skills

This is a full-time position working with a collaborative team in a fast-paced environment.

About HealthPost – The Better Company:
Our story began in 1988 as a small family business in remote Golden Bay, driven out of genuine desire to help people live naturally healthy lives by making natural health more accessible to everyday Kiwi’s. With 30 years under our belt, we feel like we’re still just getting started. Our mission is to make better choices easier by delivering a compelling range of wellness products that are truly good for our customers and good for the planet, lovingly selected by our team of experts. Our brand positioning of ‘The Better Company’ talks to our better product range, and also to our core values of continually improving our environmental and social impact via sustainable business practices. The HealthPost team are pretty unique, you’ll find a supportive working environment, like-minded colleagues and a focus on walking our talk, with a genuine desire to contribute to a better world.

If you think this role is a perfect fit for you, we’d love to hear from you. To apply, please contact us at recruitment@healthpost.co.nz and include your CV and a covering letter telling us why you feel this role is for you.

Please download and complete the HealthPost Employment Application Form, and include it with your CV and cover letter.

Please Note: This role is only open to NZ citizens and permanent residents.

Warehouse Assistant  

Collingwood, Casual.

We are seeking enthusiastic, physically fit and self-motivated team players to join our busy Warehouse on the Day (6.30am – 3pm) or Evening (2.30pm – 11pm) shifts.

These are casual positions that would suit individuals who can work when required with a short amount of notice Sunday to Friday.

Previous warehousing experience would be an advantage, fitness is essential as is an understanding of and experience using computer technology.

You must be a Citizen or Permanent Resident of New Zealand to apply.

If you think this role is a perfect fit for you, we’d love to hear from you. To find out more or to apply, please contact us at recruitment@healthpost.co.nz and include your CV and a covering letter telling us why you feel this role is for you.

Please download and complete the HealthPost Employment Application Form, and include it with your CV and cover letter.

About HealthPost – The Better Company:
Our story began in 1988 as a small family business in remote Golden Bay, driven out of genuine desire to help people live naturally healthy lives by making natural health more accessible to everyday Kiwi’s. With 30 years under our belt, we feel like we’re still just getting started. Our mission is to make better choices easier by delivering a compelling range of wellness products that are truly good for consumers and good for the planet, lovingly selected by our team of experts. Our brand positioning of ‘The Better Company’ talks to our better product range, and also to our core values of continually improving our environmental and social impact via sustainable business practices. The HealthPost team are pretty unique, you’ll find a supportive working environment, like-minded colleagues and a focus on walking our talk, with a genuine desire to contribute to a better world.

HealthPost Employment Application Form

We're always on the lookout for talented, hard-working people living in Golden Bay - if this is you, please feel free to send us your CV and Application Form (below) for future consideration.

Please download and complete the HealthPost Employment Application Form, and include it with your cv and cover letter.