Extremely distressed by this second-rate product
INFERIOR PRODUCT. DOESNâ€™T DO WHAT ITâ€™S SUPPOSED TO DO. I HAVE BEEN SWINDLED OUT OF MY MONEY.
I have been using Tui balm (Warming and Easing balm) since 2011, when a relative sent me a jar of it. I have physical disabilities and I am very susceptible to the cold. During the colder months, I apply Tui Balm (to the neck and chest) two to three times a day, to keep out the cold, to insulate me. Heating the house is not enough; I need this product, too.
I use it for months, every year. I rely on this product (and various other health products) to keep me out of hospital. Two winters ago, I had pneumonia and shingles (at the same time) for six months. I donâ€™t want to go through that again.
My last jar of Tui balm was sent to me by a relative (a couple of months ago). She bought it from her local health shop, in NZ. The balm was a dark orange colour and it heated the body exceptionally well, the warmth lasting many hours.
I recently bought a large jar (300ml) from Healthpost. There were problems with the delivery and it took a long time for me to receive it. I ran out of Tui balm and began to become ill. Finally, my order arrived. BUT this new jar contains balm that is a very pale yellow colour. It barely heats the body at all. The effects are not long-lasting. I have to apply a thick coat of it (rather than a thin spread, which usually suffices). Even then, it doesnâ€™t work properly. The balm is only lukewarm â€“ not hot. As I have to use a larger amount of it each time, the jar will run out twice as fast as usual. I CANNOT AFFORD THIS EXPENSE.
This is unacceptable. As I type this, I can feel cold air on my body â€“ yet I applied Tui Balm only an hour ago.
Why is the manufacturer skimping on the ingredients that give the warming effect? This is appalling. How cheap can you get???
How can a body-heating product that barely warms you, be sold to the public? This is misleading advertising.
Why is there no quality control of the products?
How can one jar of balm be dark orange and with a strong heat, while another jar of it is very pale and barely warms you at all?
This is not the first time my jar of Tui balm has turned out to be pale and inferior. It has happened at least twice before. Until now, I have given the manufacturer the benefit of the doubt; maybe it was just a mistake. It is now clear to me that it is not a mistake, Mistakes happen once. Not regularly.
My only income is the Disability Pension. I literally spent my last $50 to buy the jar of Tui Balm. Any spare money is spent on my health, to keep me out of hospital.
I am distressed. Very upset. I feel ripped off: I cannot believe I now have a 300 ml jar of a pale, lukewarm product that doesn't work properly, when I paid for a product that gives strong heat.
If some customers have complained that the Tui Balm heats the body too much, there should be two products: a mild warming balm and a strong warming balm, and they should be sold for the same price.
At no time was I given the option of a mild, lukewarm balm.
Healthpost, I donâ€™t like writing a bad review as I think you are a very good company. I like the way you donate to charities and you seem to be genuine people. I have recommended you to many people.
If you have received no other bad reviews of this product, it might be because other customers do not need a strong warming balm and their health is not so precarious. Or maybe they don't care if the product quality is unreliable.
This time, I cannot say nothing. I rely on consistent quality and efficacy of all of the health products I use. My health depends on it. This jar of Tui balm is not up to the usual standard, not by a long shot, and this is not a minor matter. It is placing my health in danger.
Healthpost, please contact me about this. At the moment, I feel I have no choice but to spread the word about this. It's just not good enough.
"We are sorry to hear of your experience, we have spoken with the supplier and would like to re-assure you that Tui Balms do have strict quality control measures to ensure that the level of active capsicum is consistent from batch to batch. The colour of the capsicum oil does vary seasonally, however Tui ensure that each batch doesn't exceed a certain threshold of red colour (due to potential staining of clothing). The colour does not relate to heat intensity. The experience of the heat in this product is very subjective and varies for each individual."